Terms of Service

1. Agreement to Terms

By accessing or using CarerNotes ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you're using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Description of Service

CarerNotes is an AI-powered care documentation platform that enables carers to record voice notes and generate structured care documentation. The Service includes:

• Voice recording functionality
• AI-powered transcription
• AI-generated care note structuring
• Note review and editing
• Export functionality (PDF, text)

3. Account Registration

To use the Service, you must create an account with accurate, complete information. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

4. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to process data you don't have the right to process
• Attempt to access other users' data
• Interfere with the proper operation of the Service
• Attempt to reverse engineer any part of the Service
• Use the Service for any illegal activity

5. Care Documentation Responsibilities

You acknowledge that:

• AI-generated notes should be reviewed for accuracy before approval
• You are responsible for the accuracy of approved notes
• The Service is a tool to assist documentation, not a replacement for professional judgment
• You must obtain appropriate consent before recording care visits

6. Data Ownership

You retain ownership of all data you upload or create using the Service, including recordings, transcripts, and notes. You grant us a limited licence to process this data solely to provide the Service.

7. Pricing and Payment

Free Trial

New users receive a 7-day free trial. No credit card is required for the trial.

Paid Plans

• Pay-as-you-go credits do not expire
• Monthly subscriptions are billed monthly in advance
• All prices are in GBP and exclude VAT where applicable

Cancellation

You may cancel your subscription at any time. Access continues until the end of the current billing period. No refunds are provided for partial periods.

8. Service Availability

We aim for high availability but do not guarantee uninterrupted access. We may:

• Perform maintenance with reasonable notice
• Modify or discontinue features with notice
• Suspend accounts that violate these Terms

9. Intellectual Property

The Service, including all software, design, and content (excluding user data), is owned by CarerNotes Ltd and protected by intellectual property laws.

10. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted or error-free
• AI-generated content will be completely accurate

11. Limitation of Liability

To the maximum extent permitted by law, CarerNotes Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless CarerNotes Ltd from any claims arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance.

14. Termination

We may terminate or suspend your account for violation of these Terms or for any reason with 30 days' notice. Upon termination, you may export your data.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For questions about these Terms, contact us at:

• Email: hello@carernotes.uk
• Address: [TBC]